Customer Service Management
Business, Management, Marketing, And Related Support Services
What is it about?
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.
Trends
Graduates
Popularity Rank
Colleges
Number of Colleges by Type
Median Graduating Class by College Type
Number of Colleges by Size
Top 10 Public by Number of Graduates
Average public university graduating class: 11 students.
Top 10 Private by Number of Graduates
Average private university graduating class: 6 students.
O's Insights on Customer Service Management
- Major has been decreasing in popularity over the last 15 years.
- 65% of graduates come from public universities.
